About the Client
The client is a growing healthcare Independent Software Vendor (ISV) delivering Medicare Advantage solutions for older adults and individuals with certain disabilities needed to strengthen its quality governance model while scaling product innovation.
Business Situation
As the organization expanded, quality assurance practices evolved inconsistently across teams. While Agile was introduced, execution varied significantly, resulting in fragmented testing processes and limited quality visibility.
Key challenges were
- Fragmented QA execution with limited cross‑functional and product‑level knowledge
- Agile process not fully implemented; key sprint ceremonies like Planning, Grooming, and Retrospectives are inconsistent or absent
- Limited availability of standard QA templates and artifacts, resulting in inconsistent test planning, execution, and reporting across teams
- Inconsistent test case authoring and limited test coverage
- No formal test case review or sign‑off process
- Ineffective QA effort estimation hinders capacity planning and predictability
- No clear separation between smoke, functional, and regression test suites
QA Discovery (ImpactNOW) and Establishment of TCoE
Engagement Approach
The engagement began with a three-week QA discovery program under ImpactNOW framework. Throughout this period, Enhops performed an in-depth analysis to assess the current QA environment and pinpoint areas for potential enhancement. During these three weeks, several key initiatives were undertaken:
- The team finalized the overall scope, identified key modules, and developed QA handbook to guide standardized practices.
- Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) were clearly defined to measure progress.
- A detailed implementation plan for the Test Center of Excellence (TCoE) was developed.
- An assessment of automation tools and technologies was performed to ensure alignment with organizational needs and future scalability.
Business Impact
The structured QA discovery created a foundation for sustainable quality transformation.
- Gained clear visibility into gaps and inconsistencies across existing QA processes, sprint practices, and test governance
- Established a baseline understanding of the current QA operating model across products
- Defined the scope, key modules, and quality expectations for the Test Center of Excellence
- Delivered a standardized QA handbook, SLAs, KPIs, and an execution‑ready TCoE roadmap
- Working along side Enhops for implementing Full blown TCoE and QA Automation.
The organization is now progressing toward a full-scale TCoE implementation and enterprise QA automation strategy.
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